Many readers of The New York Times will tell you they value the conversations in the comment section almost as much as the journalism itself. Sometimes the comments themselves become part of the story.
Despite their best efforts, The New York Times only had the capacity to moderate comments on about 10% of articles, and had to disable them on the rest. They turned to Perspective API for a solution that would help them support comments across a larger number of articles. The New York Times and the Perspective API team worked together to develop Moderator, a tool that can be used to find patterns, spot abusive language or online harassment, and score comments based on toxicity. The New York Times can use this information to give real-time feedback to commenters and help human moderators sort comments faster. Through the use of Perspective API, the Times was able to triple the number of articles offering comments.